|Version 1.2 - May 1st 2011|
Claims for damages raised by users against the company and/or their vicarious agents (e.g. for system breakdowns, defects, delay, manipulated or improper data
transmission) are excluded, unless they are based on intentional or gross negligence. Furthermore the company's liability is limited to the amount of the bet or
the stake or the owed winnings, whatever is higher.
The company does not assume liability for input, transmission, and/or evaluation errors. In particular, the company reserves the right to rectify obvious errors.
The company further reserves the right to cancel bets even subsequently if any such bet was won by the user as a result of a technical fault or error and the company
is in a position to prove the technical fault(s)/error(s) by means of technical records. The burden of proof of technical fault or error is with the company. In any such case,
the stake of the bet or game shall be re-credited to the player’s account. The company reserves the right to hold a user liable for any damage caused to the company as a
result of such user knowingly taking advantage of a technical or administrative error when making and/or receiving payments.
A stake is exclusively a respective amount confirmed and indicated by the company.
The company assumes no liability for damages whatsoever, arising through the abuse of the betting account.
The company reserves the right to exclude users from participating in any of the games of Europlay-Malta at its discretion.
The company expressly points out that the placing and negotiation of bets or the participation in casino and lottery-like games may be subject to legal restrictions
and possibly even be prohibited in some countries. Such restrictions or prohibitions may be applicable even if the company has obtained the relevant permits (casino
licence) for placing and negotiation of bets. Therefore, the user should take note that if the placing of bets or participation in casino and lottery-like games are
not allowed, or only allowed under certain conditions which are not fulfilled here, he alone will bear the responsibility for any disadvantages arising from it. The
user should, further, take note that beyond the information contained in this paragraph, the company has no duty to inform, warn or educate users. In particular, the
company is not responsible for disadvantages whatsoever arising for the users from the disregard of relevant prohibitions in his/her home country.
By placing a bet or participating in games where stakes are wagered, the user agrees that they have reached the minimum legal age for participation as specified by
their respective national law. Furthermore, by placing a bet or participating in games where stakes are wagered, the user confirms that they possess the legal capacity
to enter into an agreement with the company. Failure to adhere to these conditions will result in the user's account being closed and implementation of all other
The user agrees to the storage and automation aided use of his personal data given to the company in the course of betting and playing casino and lottery-like, as well
The company reserves the right to inform users about special promotions or new products by telephone or e-mail, as well as the right to offer help pro-actively, as long
as the user has not explicitly requested not to be contacted in this way. The user has the right to request not to be contacted at any time without notification of
The company reserves the right to rectify obvious errors when preparing account balances. The company will inform the respective users of the corrections immediately.
If the company believes that match or price rigging has taken place, it reserves the right to relay the respective party’s saved details to authorities or any other
third party, which deals with the investigation of such offences.
The downloading of photos from the company’s Internet website (or any of its sub-sites) is only permitted for private use – the publication, transmission, reproduction
or any other application of the respective photos is strictly prohibited.
The company expressly declares not to provide any advice to users with respect to any tax and/or legal matters.
Choice of law/Place of performance/Intellectural Property
The legal relationships between users and the company are subject to Spanish law, with the exclusion of the reference laws of international private law. The place of
performance for all obligations arising from these games, as well as the obligations arising from the respective stakes, is Spain. Any disputes arising out of or in
connection with bets placed by users are - as far as legally permitted - subject to the jurisdiction of the court having local and subject matter jurisdiction
With his/her registration, the user acknowledges the exclusive (intellectual) property of the company of its General Terms and Conditions as well as the system
regulated by them.
The subject General Terms and Conditions, as well as the system of handling the participation in games regulated by them, are protected by copyright in their
entirety as well as the individual clauses forming an integrated whole in terms of contents and subject matter. Every, even if only partial, take-over of the underlying
idea is prohibited.
Users/participants hereby accept that all times listed by Europlay-Malta are understood to be in the time zone "GMT+1" unless otherwise stated.
The company reserves the right to amend the contents of these General Terms and Conditions at any time.
Every time the user launches a client application, opens an account, uses and reuses such an account, participates in any of the offered games or accepts any prize,
the user accepts the current version of the General Terms and Conditions and agrees to abide by these General Terms and Conditions, including any revisions which may
periodically take place. At least once a month, the user agrees to review the General Terms and Conditions on the website: http://www.europlay-malta.com.
In the event of any discrepancies due to translation or interpretation, the English version of the Terms and Conditions shall prevail.
Participation in the company’s offer requires registration as a user. To register, the user has to fill out correctly and completely the relevant application form
containing the following details: first name and surname; place of residence; e-mail address; date of birth; gender; choose a user ID; choose a password.
The company reserves the right to exclude users with false particulars from participating in the games offered and to refuse them the payment of any winnings. To verify
the validity of particulars, the company reserves the right to use data services of companies registered, licensed and audited by jurisdictions and data privacy laws
within the EU. However, on the company's request, the user is obliged to produce satisfactory proof of identity (including but not limited to a passport copy, driver's
licence or identity card) as well as any other document enabling full customer verification (including but not limited to a recent utility bill or bank statement).
After successful registration, an account will automatically be opened for the user, over which all stakes and winnings for real money will run.
Every user may hold only one account. Users already registered are not allowed to register as new users under another name or with another e-mail address. If a user
violates this rule, the company is entitled to cancel any bonus booked into the respective account.
In case of suspected manipulations or fraud, and in case of any violation of these Terms and Conditions, in particular the multiple simultaneous participation in games
and the opening of several accounts, the company may exclude the respective user from participating in other games. Any criminal or suspicious activities may be
reported to the appropriate authorities. In such a case, the company will pay the user any real money balance in his betting account after deducting a handling charge
of 10%, provided that this has been acquired in a lawful manner. Any Bonus or winnings that may have resulted from a bonus, which were not acquired in a lawful manner,
will be void. When users are migrated from other platforms to the company, the participation in the first game is taken as registration and as authorisation for
the transfer of all existing credit from the transferring platform.
The user may cancel his/her newsletter subscription and other marketing and promotional e-mails, which are sent to him by the company, at any time. This can be achieved
under "My account / Settings". Please note, that due to administrative reasons, it could take up to 24 hours for this request to be processed.
If a user has unregistered of his/her own accord, the user may, for technical reasons, continue to receive marketing promotions for up to 30 days after unregistering.
In this case, related bonuses or other vouchers will become invalid and are not credited/redeemed to the user’s account. If the user’s account is reactivated again
later on, these bonuses remain invalid and can therefore not be credited/redeemed retroactively.
Users can select the option to block their own accounts in order to exclude themselves from all games in the offers at Europlay-Malta. Users can define the blockage period
themselves, e.g. for a week, a month, three months, or an unlimited period of time. Once the blockage period has expired, the user can then take advantage of all offers
once more. The decision to block an account cannot be reversed by the user during the blockage period. If the user imposes a blockage for an unlimited period of time,
his account will be blocked for a minimum period of six months and will only be reopened by the company and following consultation with the company. During the blockage
period, the user will not take part in any marketing promotions of the company. If an account is blocked for an unlimited period of time, the user might only have
limited access to marketing promotions during the six months following the reopening of the account. The company will decide on this level of access.
a) If the User does not play with real money in the area of Casino or Games for any consecutive period of 12 months, then after these 12 months the User's account will
be deemed as "Inactive" ("Inactive Accounts").
b) Inactive Accounts will be charged an administrative fee (the "Inactive Account Fee") in the amount of EUR 5,- per month. Europlay-Malta will deduct the Inactive
Account Fee from the User's account balance beginning at the end of the month the account has become an Inactive Account and then at the end of every following month,
until the account balance is zero. Europlay-Malta is entitled to change the Inactive Account Fee from time to time.
c) Europlay-Malta will stop deducting the Inactive Account Fee from the User's account balance if the account balance is zero or if the account is re-activated by
playing in the area of Casino or Games with real money.
d) If the account balance is zero and the User account is inactive for a period of eighteen consecutive calendar months, Europlay-Malta is entitled to close the account.
The payment options available depend on your country of origin chosen upon registration. For a complete list of the payment methods available in your country, please
check the Deposits/Withdrawals page on the Europlay-Malta site.
For information about deposit and withdrawal limits for payment methods available in your country, please check the Deposits/Withdrawals page on the Europlay-Malta site
or the payment selection page in your account, in the Deposits/Withdrawals section. The company reserves the right to modify these limits, temporarily or permanently.
The company reserves the right to charge a handling fee for any transaction made. Any handling fee - if applicable - will be billed to the respective user during the
course of the transaction. For complete information about current handling fees applicable to all payment methods available in your country, please check the
Deposits/Withdrawals page on the Europlay-Malta site or the payment selection page in your account, in the Deposits/Withdrawals section.
Only real money winnings can be withdrawn from the account. Before the first withdrawal of real money winnings, the user must undergo a verification process and for
that purpose may be requested to produce satisfactory proof of identity (including but not limited a passport copy, driver's licence or identity card) as well as any
other document enabling full customer verification (including but not limited to a recent utility bill or bank statement). In the case of discrepancies or failure to
produce valid documents, the gaming transactions will be cancelled and winnings will not be paid out to the user, unless the user proves their right to the balance in
their account in another way. If it turns out that a user has registered several times, the company may refuse the payment of balances on these accounts (with the
exception of the legitimately acquired balance - less a handling fee of 10% on the account first opened).
Members of groups of players must regulate their legal relationships exclusively amongst themselves. The payment of winnings will only be effected in the name of the
respective account holder.
The user agrees to disclose information related to his/her bank account. The user agrees that this information may be used by the company for the purpose of
transferring money back to the user.
The company reserves the right to change the payment method in individual cases. This refers in particular to cases of withdrawals over EUR 15,000 which are generally
processed using bank transfer.
All bank transfer payouts in EUR within the SEPA region will be performed according to the SEPA criteria. This means that both the remitter and the receiver should be
charged regular domestic fees for the transaction by their respective banks (no foreign transfer fees), even if the transfer is taking place between two different
countries (within the SEPA region). For all other transfers Europlay-Malta assumes until further notice all bank charges for the first withdrawal per calendar month and for
all further withdrawal requests in that month, if they are equivalent to at least EUR 1,000. For further withdrawals in the same month equivalent to less than
EUR 1,000, all the arising bank charges will be at your expense.
In order to access the betting account, the code chosen by the user in the course of opening the account (user ID and password) is needed. The company assumes no
responsibility for misuse of a betting account, if unauthorised persons use the user ID and password. User ID and password must be treated strictly confidential.
All movements in the betting account resulting from the use of the user ID and the password fall under the responsibility of the betting account holder.
Complaints against account statements and the balances shown in them must be made within 14 days after the account balance becomes available on the company’s website
(via e-mail to the respective support). A failure to make such a complaint is deemed to be an agreement to the mentioned account balance.
License Agreement and Official Terms and Conditions between the Company and the player for the use of the Casinos.
DOWNLOAD CASINOS (Golden Star Casino and Ace&Jack Casino
The Company reserves the right to change the License Agreement and the Terms and Conditions from time to time.
This License Agreement and the Terms and Conditions apply to both the Company and you as User. The Company agrees to provide the User with the services listed below.
By pressing the 'OK' (Golden Star) or 'Enter' (Ace&Jack) button, the User states that each time he/she enters the casino, he/she fully understands the License Agreement,
the Terms and Conditions of use, and how the Company's casino system operates. The User agrees to act in accordance with all of the following paragraphs:
§1 The Company grants the User a personal, non-exclusive, non-assignable, and non-transferable license to use the Company's software. The User may use the software on
any computer at which he/she is the primary user. The Company reserves the right to cancel this licence at any time without prior notice.
§2 The User may not copy the software or written materials associated with the casino system. The license cannot be assigned or transferred to anyone but the original
User. The User may not sublicense, nor assign or transfer this license, nor rent or lease any portion of the casino system. The User may not reverse engineer, decompile,
disassemble, modify, translate, make any attempt to discover the source code, or create derivative works based on the casino system.
§3 The Company's casino system title, all pictures, graphics, photographs, animations, videos, music, audio, texts, and the software in full are protected by copyright
laws. Any unauthorized copying, changing, duplicating or distribution is strictly forbidden, and violators will be prosecuted.
§4 The User agrees that he/she is solely responsible for all use of the Company's casino system through his/her user ID and password. The User is obliged to keep
his/her user ID and password secret and confidential. Any unauthorized use of the user ID and password shall be the sole responsibility of the User and be deemed
as his/her use. Any liability there from shall be that of the User.
§5 Commercial use of the Company's casino system is strictly forbidden. The User is only allowed to wager for his/her personal entertainment. Before the User
participates at the Company's casino system, he/she is responsible to verify the laws on gambling which govern the place where the casino system is used to determine
restrictions and act in accordance with those restrictions.
§6 The User fully accepts that all computer instructions and responses sent over the Internet to and from the Company's casino system and the client software will be
binding to the User. (In order to understand how to use the Company's casino system, the User can access the software's help file.) The User fully accepts and agrees
that random number generator software will determine the outcome of the Games.
§7 Money in the User's account is used to place bets in the Games. The Company reserves the right to refuse or limit any wager. The User is not allowed to place a
wager greater than the amount in his/her personal account. Any winnings are placed into the User's personal account. Deposits and withdrawals are made through the
casino systems Cashier's office.
§8 The User accepts and authorizes the Company to instruct the Company's payment management company to handle account deposits and withdrawals. Thereby the User allows
the Company to give such instructions on his/her behalf. The Company reserves the right to withhold payment of any funds if suspicion or evidence of manipulation with
the Company's casino system arises. Charges will be brought against any User or other who has manipulated, or tried to manipulate, the Company's casino system.
§9 To maintain a high level of security to protect the User's funds, the Company performs random security checks. The User hereby accepts that the Company maintains
the right to demand additional documentation in the event of a security check.
Official Terms and Conditions
Participation in the online casino games (collectively the 'Games') is open to Users of legal age in a jurisdiction of residence, where the Games are not prohibited.
Employees of the Company, its licensees, distributors, wholesalers, affiliates, and subsidiaries are not eligible to participate in the Games. A person who participates
in the Games is hereafter called 'User'.
By launching the client application, opening an account, use and reuse of such an account, participation in the Games, or acceptance of any prize, the User represents,
warrants and certifies all of the following:
§10 The User acknowledges that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. Should the User become aware that
the software contains such error or incompleteness the User undertakes to refrain from taking any advantage whatsoever thereof. Moreover, promptly upon becoming aware
of such error or incompleteness the User shall notify the Company in writing.
Should a User fail to fulfil his/her undertakings under this clause, the Company, or anyone appointed by the Company, shall be entitled to full compensation for all
costs, including costs for rectifying the software, that may be referred to the error or incompleteness in question and the Users omission to notify the Company.
§11 The User becomes party to the terms and conditions specified by the Company and agree to abide by these terms and conditions, including any revisions which may
periodically take place. At least once a month, the User agrees to review the terms and conditions on the website: http://www.europlay-malta.com.